Dedicated, professional, and experienced litigation support customer service professionals... Kevin Glass, Managing Partner, has a wealth of knowledge in the litigation support & eDiscovery areas. Kevin has been in the legal services industry for more than 15 years. He has served the Boston legal market for the past six years and earned a great reputation in the marketplace. His client loyalty is unmatched. Prior to coming back home to Boston, Kevin worked in the fast-paced Chicago litigation support market. He also has had the opportunity to work in San Francisco, Los Angeles, Washington, DC, and New York. Kevin has broad industry knowledge and has worked with many of Boston's and the nation's top litigation firms servicing their complex and hectic needs. Kevin was also a Director of one of Chicago's largest litigation support service providers and his company's national subject matter expert in the area of litigation support. Kevin recommended on-site process and procedural enhancements to some of the top 10 national law firms. He has always put his clients first and is always ready to accommodate their urgent requests. Not only experience on the vendor side of things, but experience on your side of things... Jefferey Stevens, Managing Partner, has worked in the litigation support marketplace extensively on both the vendor side as well as the client side. Jeff has successfully overseen major eDiscovery projects. He has a vast working knowledge of all the major eDiscovery processing software and technologies. He has had the opportunity to work within litigation departments in many different capacities and has really walked in his "client's shoes". Several of Jeff's clients (some of the nation's largest law firms) have entrusted him to remotely assist in their environments during peak periods by granting him Citrix access. Jeff's practical working knowledge of technology needs, case complexities, and production pitfalls affords him the ability to truly understand his client's needs first hand. He has managed litigation support departments, designing the technical architecture and process flow. Jeff also has aided in identifying, skills-testing, and hiring permanent litigation support staff. He has utilized and mastered all major litigation support databases and support tools performing high-level and complex troubleshooting functions. Jeff has worked extensively with attorneys and support staff on case strategy and cost containment as well as co-counsels and opposing counsels regarding discovery and production issues. Prior to BLS, Jeff worked as a technical litigation paralegal at a busy construction litigation firm. As a service provider, his consistent quality output and adept and friendly troubleshooting abilities have won him many devout Boston clients. Not just litigation support experts, but well rounded technical professionals... Nicole Glass, Managing Partner, is a trained project management professional whose expertise lies in major technical rollouts and strict deadline compliance. Nicole has managed large data collections (spanning several months), complex eDiscovery productions, and complex technology implementations. Prior to Boston Litigation Solutions, she played significant roles as a Technical Director in two highly successful, multi-million dollar start-up technology businesses. She managed a staff of over 40 technical employees, overseeing the development, creation, testing of all enterprise-wide support applications, reporting tools, customer-support portal, and FTP site.